Common queries answered
Frequently asked Questions
Orders placed before 1:00pm, should be dispatched the same day (and Friday evening and weekend orders will leave on the Monday). If you choose ‘First Class’ shipping, orders normally arrive within 1 or 2 days (but usually 1 day). With ‘Next-Working-Day’, your parcel should of course arrive the next-working-day! Our ‘Freepost’ option is normally 3 to 5 days (but we try to get it to you in 2 days). For most orders you’ll receive tracking information when we send you our dispatch email.
Free delivery is available at checkout on all orders of just £20 or more. But if you need a next-working-day or first class service, you’ve got these options available as well. Our Freepost service nomally takes 2 to 3 days to get to you.
Need to return an item? Normally not a problem – but to make sure everything is dealt with as quickly as possible for you please follow our straight forward Lingerie Returns Guide.
As soon as you place your order you’ll receive an email confirmation from us. Then a little later when we dispatch your order, you’ll receive another email with a link to your tracking information. Then you can track online or if you signed up for an account during checkout, you can also see all this information in your My Account link.
Absolutely – 100%. We take your ability to shop safely and securely very seriously. First of all our whole site uses SSL which is the little lock you see next to our web address in your browser. Any information you enter or send is encrypted. Then if you place an order we *never* see any card details – these are dealt with securely by our payment provider which is PayPal or Stripe. We also only take online orders, so again, we never see or ask for your card details.
Contact us quick! We operate an automated ordering system and don’t hang about long before dispatching! Seriously though, if you could just let us know as soon as you’re aware by using this Contact Us form, and we’ll usually be able to sort this out for you.
We currently only ship to England, Wales, Scotland and Northern Island (the United Kingdom). Since the UK left the European Union, shipping costs and possible import taxes mean it’s usually cheapest for you to purchase from retailers in the same country that you live. So UK shipping only for us.
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